Contact Us Online
Use this service to contact us and get help with routine medical or non-medical issues.
For Example:
- Questions about your medication including requesting more of a repeat prescription.
- Request a Doctor’s letter. Please note that some letters may cost money as they are not covered under the NHS. See our Paid Services
- Sick/fit note requests. Make sure to read and follow the instructions in our page on Sick/Fit Notes as otherwise we will not be able to help you.
- If you’ve been referred somewhere by us you can request that we follow up to make sure everything is going smoothly.
- Changes of address.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Locations and Opening Times
Our Locations
Cowick Street,
Exeter,
EX4 1HJ
Streatham Drive,
University Campus,
Exeter,
EX4 4QP
Transport links and Accessibility
Buses: We are less than 5 minutes walk from the Old Vicarage Road bus stop on Cowick Street.
Trains: We are a 10 minute walk from the St Thomas train station.
As an Accessible practice we provide:
- Clearly marked and wider disabled parking bay(s).
- Allow guide or other assistance dogs into the premises.
- Provide a range of high-backed winged-chairs with a high seat base to assist elderly or disabled patients in standing or sitting.
- Offer private room facilities for patients who may have communication, reading, or writing difficulties.
- Allow disabled patients to make appointments by unusual methods, e.g. online booking or letter. The Practice will respond to these requests using the method most appropriate to the needs of the patient.
Our What3Words Locations
- St Thomas Health Centre, EX4 1HJ – pump.junior.family
- Exwick Health Centre, EX2 2AD – pushy.rating.worth
- Student Health Centre, EX4 4QP – living.lies.latest
Complaints
Click here to view our complaints policy and contact details.
Out of Hours
Non-urgent advice: Extended Access & Out of Hours
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
The Commissioner
The services we provide are commissioned by One Devon.
General enquiries contact information:
NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ
Email: [email protected]
Patient advice and complaints contact information:
Patient advice and complaints
NHS Devon
Aperture House
Pynes Hill
Rydon Lane
Exeter
Devon
EX2 5AZ
Telephone: 0300 123 1672
Text us for a call back: 07789 741 099
Email: [email protected]