Celebrating Our Wonderful Receptionists – National Receptionists’ Day 2025

Today, on National Receptionists’ Day, we take a moment to shine a well-deserved spotlight on the first voices our patients hear and the first faces they see when they visit St Thomas Medical Group – our incredible reception team.

Receptionists are often the unsung heroes of general practice. Their roles go far beyond answering phones and greeting patients. They are problem-solvers, listeners, coordinators, and a vital bridge between patients and clinical teams. Every day, they manage complex calls with compassion, juggle urgent demands with grace, and help keep our practice running smoothly.

This year, the message resonates even more strongly as we support the IGPM’s national campaign:
“You don’t know the call they’ve just taken.”
It’s a powerful reminder that behind every polite smile or calm voice is someone who may have just handled an emotional, challenging, or even distressing call – and is still there, ready to help the next person with kindness and professionalism.

Please take a moment today to thank our receptionists. Whether it’s a kind word, a note of appreciation, or simply some extra patience, it all makes a difference.

From all of us at St Thomas Medical Group:
Thank you to our amazing reception team – your hard work, resilience, and warmth do not go unnoticed. You are truly appreciated every single day.